Your question and opinion is very important to us so please do not hesitate contacting us if you have any questions, favorable or critical comments.
Below you can find frequently asked questions.
PRODUCTS
Washing instructions
Most of our products can be washed at 40°C. Do not tumble dry. For extended life span follow the instructions in each product and wash in-side out. Remember the lower degrees the better for the product and the environment.
Size
You can find our measuring and size guide here...
Fabrics
All our fabrics are 100% organic as well as the color and dying process. Read more...
COMPANY
Who is POPUPSHOP?
POPUPSHOP was founded in 2007 and now we introduce two new collections per year: spring/summer autumn/winter. POPUPSHOP is our passion to create sustainable basic wear high on quality. Read more...
Where can I purchase POPUPSHOP's products?
Our products can be purchased here on the website and in different stores around the world. For more information about specific locations and stores please e-mail info@popupshop.net
ORDERS
How can i track my order?
You will receive a tracking number so you are able to track your products.
How can i check my status and order?
When you have placed an order you will receive an e-mail. You will additionally receive an e-mail when the order is ready for shipment. You can always check the status of your order by clicking on "my account" and login using the email you used when making placing your order.
What countries do you ship to?
We ship to all countries.
What types of payment do you offer?
You can pay with Visa, Visa/Dankort, Visa Electron, MasterCard, Maestro, JCB, American Express. Read more...
If I live outside the european union do I need to pay VAT ?
No. The VAT will be deducted at checkout. However we recommend you check for any import duty and quotas and other local requirements.
EXCHANGE/RETURN
If you are not satisfied with the product or you receive a faulty good please contact us! You can read about rules and get more information about our exchange and return policy here...
SECURITY/CONFIDENTIALITY
We treat all the information and personal data with utmost discretion. Read more...
CUSTOMER SERVICE
Please contact us for more information: info@popupshop.net or 0045 42420808
